Glossary –

We, us, our – Black Diamond Transfers, owners, operators, chauffeurs or drivers.

You, your – the individual/s, company or other entity making a reservation, and/or any representative or guest thereof.

Reservation Confirmation – General Payment is made in full upon booking. Your reservation is regarded as confirmed once we receive your payment. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment. Bookings with Black Diamond Transfers are NOT Valid for School Formals, Weddings etc. If you are unsure, please contact Black Diamond Transfers.

Cancellation – General The total confirmed fee will be charged if the reservation is cancelled within 12 hours of the booking. Cancellation MUST be made in writing (fax, email or letter) and must quote your booking number.

Reservation Modifications – Once confirmed, your reservation price will not change unless you change details or extend your time/s. Should you have a need to modify transport times, routes or dates – please advise us in writing & where possible we will accommodate your requirements, however we cannot guarantee to be able to do so. You have the right to cancel your reservation subject to our cancellation policy. Our drivers DO NOT have the authority to alter the booked times, pick up or destination addresses or routes.

No-Show – You will be charged the total amount of the confirmed fee if you do not “show” at the nominated time and place. Waiting/Over Time ––Waiting/over time will be charged at $2 per minute waiting after the specified booking time. (If your plane is delayed you will not get charged, this is only when you are getting picked up from a house/Hotel etc).

Waiting times  Standard waiting times and charges as follows, Times;
Private addresses (all addresses excluding airports, cruise terminals and train stations): 10 minutes included.
Domestic Airports: 30 minutes included
International Airports: 40 minutes included
Train stations: 20 minutes included

Charges;
Executive sedan: $2/minute
Executive People Mover: $2.50/minute
First class sedans:$3/minutes
Sprinter/11 seater: $4/minute

Additional charges

Passengers are liable for the costs of any damages made to the vehicle during the hire period.
If passengers are uncontactable or unable to cover the losses they have caused the person who is the “booker” is now liable.
Any damages that cause a vehicle or driver to be unable to continue work as usual must be covered by the passenger/booker at the rate of $300/day if the driver is unable to work and $500/day for the vehicle.

Unforeseen Circumstances – We will make every effort to get you to your destination safely, comfortably and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control, Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, and we reserve the right to substitute a vehicle /vehicles. We will make every effort to supply an alternate vehicle. Should we be unable to provide an alternate vehicle, a pro-rata refund may be paid. No guarantee can be made that we will supply an identical vehicle.

Limits of Liabilities – In all cases for Black Diamond Transfers, owners, operators and chauffeurs/drivers, maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. No further liability will be assumed. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible. Our insurance policies cover our passengers whilst inside our vehicle/s & enroute only

Behaviour in the vehicles during hire – If the inside of the vehicle is left in a dirty/soiled manner, then a cleaning fee relating to the cost of cleaning and cost of time the vehicle is unavailable will be charged to the hirer. This includes spillage of drinks.

Smoking or the consumption of drugs is NOT permitted in the vehicle at any time. Failure to comply may result in the termination of hire at any time without refund. Irresponsible, dangerous or intoxicated behaviour, which compromises the safety of the driver or passengers will not be accepted and may result in the termination of hire at any time without any refund.

Only handbags/small carry bags are permitted to be carried in the vehicle. If luggage is to be transported, this must be indicated on the booking form to allow the appropriate arrangements to be made.

Damages to the Vehicle – The Hirer will be held responsible and liable for any damage to the vehicle, (inside or outside including equipment and fittings), caused by themselves or a member of their group. The cost of repair for such damages will be the responsibility of the person hiring the vehicle.

If equipment provided in the vehicle (including bar utensils, CD’s, DVD’s, LCD TV’s, remote controls) is either lost or damaged, the hirer will be responsible for the cost of repair/replacement.

If there is damage to the vehicle which results in the vehicle being unavailable for future hire, then the hirer of the vehicle at the time the damage occurred will be held liable for losses resulting from lost or cancelled bookings, whilst the vehicle is repaired.

As security to cover for potential breakages, damages or losses, credit card details must be provided at the time of booking. This credit card will be charged to cover costs for repairs, replacements or losses. A police report will be submitted if necessary. You will be liable for all costs –The costs for any vomit in/on any of vehicles’ you will be charged a $500 minimum fee. If you/any person part of your party behave in a manner deemed unsafe, crass, damaging, you/any person of your party is considered intoxicated, before, after or whilst enroute, we reserve the right to abort travel, evict you from the vehicle & terminate your reservation. No refund will apply.

Safety Devices – Seatbelts are fitted to all our vehicles and must be used by all passengers whilst the vehicle is in motion. Child restraints/ booster seats, (fees for baby seats is a $10 maximum fee) must be used according to RTA guidelines. Failure to use the safety devices correctly, will be the sole responsibility of the passengers or passengers guardian/parent and/or the person or entity confirming the booking or shown on our invoice.

Vehicle Restrictions & Road Rules – There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times.

Smoking & Illegal Substances/Materials –Smoking and all illegal materials & substances are strictly prohibited in our vehicles.

Food – No food of any description is to be consumed inside our vehicles.

Subcontractors – During peak times, we may use the services of other limousine companies. Although other companies will remain under our supervision, they will be governed by their own operational guidelines & operate at all times under their own insurance policies.

Disclaimer –These terms and conditions are current & subject to change without notice.

Once you have made a booking, it is understood that you have read and accept our terms and conditions.